Join our live webinar with Martin Bell on 22nd October 2018

Posted by Mark Hobart on Oct 15, 2018 9:30:00 AM

As the saying goes, business performance is only as good as the foundations you build on. How you understand and respond to the external and internal environments you work with to develop your business strategy is what counts.

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Topics: Webinar

Do you have good quality data? Are you GDPR compliant? Can automated systems help? Join our live webinar on 17th October 2018

Posted by Mark Hobart on Oct 12, 2018 2:09:28 PM

GDPR: four letters now carved into the soul of any organisation. The data-privacy landscape is made particularly complex by the fact that GDPR commissioner Elizabeth Denham describes the situation as “a work in progress”.

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Topics: Webinar

How Effective Business Management Software Can Transform Your Business

Posted by Mark Hobart on Sep 14, 2018 3:56:48 PM

As a business owner or strategy manager, you’ll be used to tracking your staff and company’s output: perhaps using third party software such as Microsoft Word or Excel. Clearview offer a range of business management software suites which can make this process easier and more effective. The three software suites can be used independently or linked, and allow you to more effectively log, measure and manage your business strategy, company performance, staff performance and customer engagement. 

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Topics: Strategy and Performance

How To Improve Employee Performance At Work With Expert Software

Posted by Mark Hobart on Sep 7, 2018 2:53:08 PM

 

An organisation’s ability to meet its strategic goals is inextricably linked to the performance of its employees. Your human resources are the most vital component for success. Employees need to be empowered, supervised and motivated to achieve peak productivity levels.

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Topics: Strategy and Performance

Customer Engagement Suite now with new NPS feature

Posted by Mark Hobart on Aug 31, 2018 1:00:09 PM

Our Customer Engagement suite now comes with the ability to track Net Promoter Scores (NPS), allowing you to quantify customer engagement at different points of the customer journey. NPS ratings can be applied to multiple touch points, and monitored and analysed over time. This helps you formulate personalised improvement plans for each customer, and identify customer priorities and delivery requirements.

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Topics: Customer Insights

Clearview Customer Feedback & Insight Platform Now Available On G-Cloud

Posted by Mark Hobart on Aug 22, 2018 9:34:15 AM

Clearview Customer Feedback & Insight Platform now available on G-Cloud. Our user-friendly Customer Feedback & Insight Platform can now be procured through the government’s G-Cloud portal. The Digital Marketplace, provides a complete database of government endorsed software accessible through G-Cloud, and is a convenient means of accessing our full suite of applications, alongside other market leading business software.

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Topics: Customer Insights

Infoboss Data Management System Now Available on Gov.uk Digital Marketplace

Posted by Mark Hobart on Aug 8, 2018 11:49:09 AM

Our Clearview Infoboss data management platform is now available through the government’s Digital Marketplace cloud software portal. Digital Marketplace is a reliable, government endorsed cloud hosting, software and support service that makes it easy to access a range of advanced applications without a lengthy procurement process.

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Strip back the excess

Posted by Mark Hobart on Jul 30, 2018 2:31:42 PM

In these difficult times, people have to be more and more careful about how money is spent.

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Fighting through from Dunkirk to Hamburg

Posted by Mark Hobart on Jul 30, 2018 2:29:12 PM

Synopsis of a presentation on what we can learn from one man’s Second World War fighting experiences.

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The so what wolf

Posted by Mark Hobart on Jul 30, 2018 2:26:17 PM

There are three arguments for tenant involvement – moral, regulatory and practical. Over time I have argued for all three but every now and again I meet the “So What” Wolf. The “So What” Wolf will be familiar to many of you. Charmless, cynical and conservative (with a small c) the Wolf lies in wait during discussions on tenant involvement. The Wolf is always critical about it, denigrating tenants and tenant involvement alike and dismissing anything about empowering tenants as ‘frothy stuff’.

The wolf matters because they do exist and unless those of us who care passionately about tenant involvement deal with them they will win the day in Board and Executive meetings.
But is caring passionately enough? Surely there is a strong moral case for involvement? Unfortunately the So What Wolf will blow this house down. They will argue that landlords are businesses and their business is to provide services to customers. They are not there to be nice, empower anyone or do anything that strays beyond that business purpose. The So What Wolf will argue that those arguing an evangelical case should be gently ignored or patronised and hopefully those evangelicals will go away and annoy someone else.

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