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Martin Bell

Recent Posts

Twas the night before Christmas

Posted by Martin Bell on Jul 30, 2018 12:52:15 PM

Twas the night before Christmas
And at the North Pole,
Not a creature was stirring
Not one Elfen soul!

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Topics: Customer Engagement

Get acquainted with your customers...

Posted by Martin Bell on Jul 25, 2018 4:41:11 PM

In a rapidly changing world with budgets shrinking, and demands ever increasing for information and knowledge, how do you ensure that what you spend your limited resources on has the biggest impact on what you’re striving to achieve?

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Topics: Customer Engagement

Loving your customer as a pathway to business growth

Posted by Martin Bell on Jul 25, 2018 4:26:35 PM

Businesses have always sought ways of improving their performance to gain a competitive edge and fuel growth. How this is achieved often manifests itself as one or more initiatives: improving services, enhancing products, increasing sales, taking on and retaining the right people, enhancing customer experiences and many more.

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Topics: Customer Engagement

What is customer engagement?

Posted by Martin Bell on Jul 25, 2018 3:59:32 PM

 

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Topics: Customer Engagement

Going on a self-serve digital journey? Don't forget the customer

Posted by Martin Bell on Jul 25, 2018 3:51:33 PM

Digital journey

I am motivated to see the level of innovation being shown by organisations in recent times, embracing channel shift and taking their customers on a digital journey. The end game is an environment where the customer can undertake a large proportion of (if not all) engagement with the organisation in a self-serve way.

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Topics: Customer Engagement

Can the housing sector ever see residents as customers?

Posted by Martin Bell on Jul 25, 2018 3:47:44 PM

By Peter Watson, Director at ENGAGE Prop Tech

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Topics: Customer Engagement

April frenzy

Posted by Martin Bell on May 4, 2018 11:19:00 AM

I don't know about you, but I was extremely grateful for the recent Bank Holiday weekend. It was beginning to feel like a very long time since I last had a day off so I was especially pleased that it also coincided with some genuinely pleasant weather.

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Topics: Customer Engagement

Getting bigger audiences for dance

Posted by Martin Bell on Jun 16, 2016 12:35:00 PM

 

 

In November 2015 a BBC news item confirmed something we already knew at the Torch Theatre – opera was a very popular artform in Wales and attendances for dance seem to be dying off. It’s true, the BBC said so…

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Topics: Customer Engagement

How to effectively review performance

Posted by Martin Bell on Dec 19, 2014 2:30:00 PM

1. Be prepared

Make sure you and the employee are fully prepared before sitting down together. Decide on what you’re going to say and how you’re going to say it.

 

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Topics: People Management

Feeling hot, hot, hot and it's horrible!

Posted by Martin Bell on Jul 31, 2013 12:00:00 AM

Wow it's hot...

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Topics: Customer Engagement

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Find the best tips, tricks and news about business management and support software. Enjoy the educational articles by our experienced and knowledgable team.
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