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Nicky Hawkins

Recent Posts

Learning from regulatory downgrades – a clear view…

Posted by Nicky Hawkins on Feb 13, 2020 5:13:18 PM

Phil Morgan’s excellent analysis of “Learning from regulatory downgrades” looks at over 100 governance downgrades from the last five years. The key theme he identifies is that it is essential to ensure that your organisation develops good governance.

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Topics: Performance management, KPI's

The differences between employee performance and organisational performance

Posted by Nicky Hawkins on Jan 31, 2020 4:59:00 PM

Forward-thinking companies are already aware of the need to analyse business performance so as to maintain a competitive edge in today’s marketplace. For an organisation to deal with business challenges efficiently and effectively, it is necessary to measure individual contributions along with collective, overall performance. Though somewhat different in terminology, both have an intrinsic connection to organisational strategies, projects, risks, governance and information. However, what are the critical differences between organisational and employee performance? Read on to review the essential points that business decision-makers need to appreciate.

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Topics: Performance management

What kinds of performance indicators are there besides KPIs?

Posted by Nicky Hawkins on Jan 8, 2020 3:00:00 PM

Key Performance Indicators (KPIs) are a cornerstone of modern management. KPIs are typically set as ideal numerical or currency targets, which have to be matched or surpassed within a certain timeframe to be considered successfully met. They are frequently used in businesses and charitable organisations to monitor cash flow, sales, productivity, developmental progress, advertising, and PR engagement.

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Topics: Performance management

How to prepare for an IDA

Posted by Nicky Hawkins on Dec 13, 2019 10:01:00 AM

It has been nearly four years since In Depth Assessments were first introduced and now the Regulator for Social Housing has announced that they plan on carrying out IDAs every other year for the largest and/or most complex housing providers. So how can you make sure that you are prepped and ready for your next meeting with the regulator?

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Topics: Performance management, Risk Management, IDA

Is it time to review your strategic plan?

Posted by Nicky Hawkins on Dec 2, 2019 10:36:00 AM

At the heart of every successful organisation is a robust strategic plan. These need to change over time to adapt to fluctuating market conditions. A strategic planning audit and review is a useful exercise for ensuring your goals are still relevant and your strategic plan serves its purpose.

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Topics: Strategy performance software

The key to key performance indicators and how best to measure them

Posted by Nicky Hawkins on Nov 22, 2019 10:20:14 AM

Every company has a mission statement, a business strategy, and strategic objectives. The company will follow processes and take actions in order to attain those objectives and will also strive to create a culture of high performance and business growth along the way.


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Topics: Performance management, Strategy performance software

How does software make KPIs easier to monitor?

Posted by Nicky Hawkins on Nov 15, 2019 12:15:26 PM

Key Performance Indicators (KPIs) can be tricky to understand, particularly if you're sifting through vast amounts of data. It can also be difficult to interpret what all of the different variables and outputs mean in context. Collecting the required data in the first place is also a challenge. If you're logging a lot of separate metrics, it can be difficult to present them in an informative way.

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Topics: Performance management

The building blocks, and the effects, of a high performance culture for your business

Posted by Nicky Hawkins on Nov 13, 2019 2:30:00 PM

Few other business terms are so often used, yet so poorly understood and applied, as 'culture'. Your company culture has a profound effect on the performance of your employees, the engagement with your customers, and, ultimately, on your bottom line.

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Topics: Performance management, People Management

Empowering employees to improve the quality of your data: dealing with disconnected systems

Posted by Nicky Hawkins on Aug 2, 2019 2:43:03 PM

Disconnected systems are an inevitable consequence of the way that IT and organisational processes evolve. IT solutions are generally introduced incrementally. This means many companies introduce software department-by-department, separating elements such as finance, customer management, and supply chain management. This leads to numerous accidental inefficiencies, such as overlaps, miscommunications, and data errors.

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Topics: Customer Engagement

Harness the power of the balanced scorecard and optimise your business performance

Posted by Nicky Hawkins on Jul 24, 2019 3:10:26 PM


Kaplan & Norton's Balanced Scorecard model was developed in the early 1990's at Harvard University as an attempt to help organsisations measure business performance using both financial and non-financial data. When used correctly and consistently, it offers invaluable assistance in identifying improvement potentials, setting concrete goals, and tracking your progress towards achieving and surpassing them. The balanced scorecard is, thus, a powerful tool for translating your overarching goals and mission into traceable actions.

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Topics: Performance management

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