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Sarah Dunkley

Recent Posts

What are the differences between KPIs for small and large businesses?

Posted by Sarah Dunkley on Jan 21, 2020 3:11:18 PM

Key Performance Indicators (KPIs) are useful tools to keep your business moving and growing within a strict timeframe. Setting decent goals is crucial to success. However, these numerical or qualitative goals should be scaled appropriately to the size of your business. It's no good setting an enormous percentage turnover target if you're a one-person trader. Likewise, large businesses should avoid setting their sights too low by underestimating what they could attain. Here are the main differences between large and small-scale KPIs.

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Topics: Performance management, KPI's

How should I choose a KPI that benefits performance management?

Posted by Sarah Dunkley on Jan 17, 2020 2:41:00 PM

Key Performance Indicators (KPIs) are great tools to set quantifiable objectives for your business. However, you must pick the right KPIs that fit in with what your business does, how it does it, and how it might be able to do it better. How you'll do this depends on what you're aiming to get out of your business in the near future. Below are our tips on how to set effective KPIs for your business.

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Topics: Performance management, KPI's

How should a new KPI change your business?

Posted by Sarah Dunkley on Jan 13, 2020 2:19:00 PM

Data gained from Key Performance Indicators (KPIs) is great for giving your business tips as to how it should grow and improve. However, like all good advice, you have to be prepared to take the hints that KPIs give you and implement them properly for the system to work. Matching the demands of a new KPI aimed at expansion or diversification will also require some major infrastructural changes.

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Topics: KPI's, Business Growth

How do KPIs allow you to improve your business management?

Posted by Sarah Dunkley on Jan 10, 2020 1:18:00 PM

Management can be difficult. The main problem is that you are essentially in the dark as to how successful your efforts are at any one time. Key Performance Indicators (KPIs) can cut through the fog. Through providing accurate and measurable numbers that illustrate the current performance of your business and targets for further growth, a good selection of KPIs can oil the cogs of any business, large or small. KPIs allow you to direct workflows, check up on sales, and keep an eye on staff performance. Here's how you can use KPIs to improve your business management.

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Topics: Performance management, KPI's

How to set organisational KPIs

Posted by Sarah Dunkley on May 24, 2019 10:02:38 AM


Key performance indicators (KPIs)
establish marker points that let a business evaluate the extent to which they’ve met their growth plans. Organisational KPIs are fairly straightforward to set, as decision makers will already know how they want their business to succeed. KPIs tie into individual performance management by influencing how companies assess worker performance, but KPIs themselves are always linked to organisational, rather than individual, attainment. KPIs require a broader data set and more personal oversight than individual goal setting.

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Topics: Performance management

How to improve your risk management strategy

Posted by Sarah Dunkley on Apr 5, 2019 11:49:58 AM

Most businesses understand the importance of managing risks and opportunities, but not all of them give this the systematic and strategic attention it deserves. The various risks that commercial enterprises face require effective strategies that offer actionable solutions to avoid or mitigate risk. Crafting a risk management plan, however, is not a straightforward endeavour, so having a few basics and the right tools helps. Here are a few simple tips for improving risk management:

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Topics: Risk Management

Customer Engagement Suite now with new NPS feature

Posted by Sarah Dunkley on Aug 31, 2018 1:00:09 PM

Our Customer Engagement suite now comes with the ability to track Net Promoter Scores (NPS), allowing you to quantify customer engagement at different points of the customer journey. NPS ratings can be applied to multiple touch points, and monitored and analysed over time. This helps you formulate personalised improvement plans for each customer, and identify customer priorities and delivery requirements.

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Topics: Customer Engagement

Clearview Customer Feedback & Insight Platform Now Available On G-Cloud

Posted by Sarah Dunkley on Aug 22, 2018 9:34:15 AM

Clearview Customer Feedback & Insight Platform now available on G-Cloud. Our user-friendly Customer Feedback & Insight Platform can now be procured through the government’s G-Cloud portal. The Digital Marketplace, provides a complete database of government endorsed software accessible through G-Cloud, and is a convenient means of accessing our full suite of applications, alongside other market leading business software.

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Topics: Customer Engagement

Fighting through from Dunkirk to Hamburg

Posted by Sarah Dunkley on Jul 30, 2018 2:29:12 PM

Synopsis of a presentation on what we can learn from one man’s Second World War fighting experiences.

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Topics: Customer Engagement

The so what wolf

Posted by Sarah Dunkley on Jul 30, 2018 2:26:17 PM

There are three arguments for tenant involvement – moral, regulatory and practical. Over time I have argued for all three but every now and again I meet the “So What” Wolf. The “So What” Wolf will be familiar to many of you. Charmless, cynical and conservative (with a small c) the Wolf lies in wait during discussions on tenant involvement. The Wolf is always critical about it, denigrating tenants and tenant involvement alike and dismissing anything about empowering tenants as ‘frothy stuff’.

The wolf matters because they do exist and unless those of us who care passionately about tenant involvement deal with them they will win the day in Board and Executive meetings.
But is caring passionately enough? Surely there is a strong moral case for involvement? Unfortunately the So What Wolf will blow this house down. They will argue that landlords are businesses and their business is to provide services to customers. They are not there to be nice, empower anyone or do anything that strays beyond that business purpose. The So What Wolf will argue that those arguing an evangelical case should be gently ignored or patronised and hopefully those evangelicals will go away and annoy someone else.

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Topics: Customer Engagement

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Find the best tips, tricks and news about business management and support software. Enjoy the educational articles by our experienced and knowledgable team.
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