Clearview Customer Feedback & Insight Platform now available on G-Cloud. Our user-friendly Customer Feedback & Insight Platform can now be procured through the government’s G-Cloud portal. The Digital Marketplace, provides a complete database of government endorsed software accessible through G-Cloud, and is a convenient means of accessing our full suite of applications, alongside other market leading business software.
Customer Feedback & Insight enables you to manage customer engagement from multiple touch points across your organisation. Manage and monitor engagement activities, collect and respond to feedback, monitor outcomes, track costs and analyse data to extract valuable insights about customer priorities and behaviour. The platform lets you define unlimited bespoke fields at the customer, activity and survey level, alongside unlimited customer feedback and satisfaction surveys.
Customer Feedback & Insight is a modular system, which can be used as a stand-alone application or in conjunction with one or more of our other products. It also integrates well with various third-party applications.
Its standout features include:
- An advanced, search engine-based analytics tool
- Accessibility through all mobile and desktop devices
- Intelligence to automatically integrate data from various sources into your database
- GDPR compliant data management architecture
Why Choose Our Customer Feedback & Insight Platform?
A dedicated feedback and insight platform is a valuable tool for any customer facing business serious about improving their delivery and satisfaction ratings.
By implementing our platform you can:
- Strengthen your customer relationships by aligning your service with their desired outcomes
- Gain a unified overview of your customer service strategy
- Prioritise areas for service improvement
- Track outcomes and costs associated with service delivery
- Solicit feedback on all stages of your customer experience through easily managed surveys and feedback questionnaires
- Quickly identify and rectify service issues
Acquisition & Implementation
Customer Feedback & Insight is fast and easy to implement through the Microsoft Azure hosting environment. Installation and training can take as little as four days. Monthly costs are based on the size of your customer database and start from as little as £700 per month.
To discuss the Customer Feedback & Insight Platform in person and find out how it can benefit your business, please call our customer service team on 0845 519 7661. You can also send enquiries by email to email@example.com.